Last updated: October 20, 2026
1. Scope of this policy
This policy covers paid company databases, Company Reports, SWOT reports, Country Profiles and custom research purchased from The Prospect List. These products are supplied digitally, usually by email, and cannot be physically returned.
Each standard Company Report, SWOT report or Country Profile costs US$6, or the displayed equivalent in a supported checkout currency. Payment must be captured and verified before research begins. The standard report is delivered by email within 1 working day after verified payment. Free sample PDFs and the three free U.S. workbooks do not require payment.
2. Requesting a review
If you believe an order requires a refund review, contact us within 14 days of payment. Include the product or service name, payment date, transaction reference or order number, delivery email, and a clear description of the issue. Do not send a complete card number, banking password, or one-time security code.
3. Circumstances we will review
- A confirmed duplicate payment for the same order.
- A paid database or research report that was not delivered within the published period after verified payment and receipt of the correct delivery details.
- A delivered file that cannot be opened and cannot be replaced with a working copy.
- A file that is materially different from the scope, fields, or product described at the time of purchase.
- A custom project cancelled before research work has begun, subject to any agreed project terms.
4. Digital-product limitations
A refund is not automatic merely because a digital file has been delivered or because the purchaser later changes their target market, no longer needs the information, expected an unlisted field, or experiences ordinary changes in public business information. Eligibility is assessed against the product description, applicable law, and the facts of the request.
5. How approved refunds are handled
If a refund is approved, it is normally returned through the original payment route where practical. Banks and payment providers control final processing times, exchange-rate differences, and some transaction fees. We will explain the proposed resolution before processing it.
6. Contact
Send refund-review requests to support@theprospectlist.com. This policy does not limit any non-waivable consumer right that applies in the customer’s jurisdiction.